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Case Studies

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Alliance

Case Studies

Resources

Leaders

Join the Alliance

Alliance

Join the Alliance

For Owners & Operators

The hospitality platform for housing.

Deliver hotel-quality experiences across the full resident lifecycle to drive retention and NOI. All managed by a 24/7 Concierge.

Book a demo

For Owners & Operators

The hospitality platform for housing.

Deliver hotel-quality experiences across the full resident lifecycle to drive retention and NOI. All managed by a 24/7 Concierge.

Book a demo

For Owners & Operators

The hospitality platform for housing.

Deliver hotel-quality experiences across the full resident lifecycle to drive retention and NOI. All managed by a 24/7 Concierge.

Book a demo

For Owners & Operators

The hospitality platform for housing.

Deliver hotel-quality experiences across the full resident lifecycle to drive retention and NOI. All managed by a 24/7 Concierge.

Book a demo

HOSPITALITY PLATFORM FOR HOUSING

Residents live one life
at home and in the neighborhood.

Unify the entire resident lifecycle on one platform, eliminating fragmented apps and delivering a seamless, hospitality-grade experience through our industry-leading rewards ecosystem.

6M+

Bilt Members

45K+

Merchant partners spanning dining, fitness, pharmacy, and rideshare

Your Property

Enjoy a First-class experience

Full lease execution

Move-in gifts

Payments platform

Home management

EXECUTE THE EXPERIENCE

Handle everyday tasks with our 24/7 Concierge

Our built-in hospitality team brings personalized experiences to life — so you can focus on resident relationships.

Residents

Operators

For ResidenTs

Payments and rewards

Requests and services

Neighborhood engagement

Renewal incentives

Amenity bookings

Book a demo

Integrates with:

Residents

Operators

For ResidenTs

Payments and rewards

Requests and services

Neighborhood engagement

Renewal incentives

Amenity bookings

Book a demo

Integrates with:

Residents

Operators

For ResidenTs

Payments and rewards

Requests and services

Neighborhood engagement

Renewal incentives

Amenity bookings

Book a demo

Integrates with:

Customize the Experience

Put your brand at the center of it all.

Every resident interaction deepens loyalty to your property.

Thanks for renewing!
First round is on us tonight.

Alliance Homes

47 Riverside Terrace, New York

Thanks for renewing!
First round is on us tonight.

Alliance Homes

47 Riverside Terrace, New York

Thanks for renewing!
First round is on us tonight.

Alliance Homes

47 Riverside Terrace, New York

Neighborhood as an amenity

Align your property with the best dining, fitness, and local merchants.

Welcome Home!

As a resident here, you get access to exclusive benefits in your neighborhood.

Move-in gift

Complimentary Soulcyle bike

Claim

Alliance Homes

47 Riverside Terrace, New York

Welcome Home!

As a resident here, you get access to exclusive benefits in your neighborhood.

Move-in gift

Complimentary Soulcyle bike

Button

Alliance Homes

47 Riverside Terrace, New York

Welcome Home!

As a resident here, you get access to exclusive benefits in your neighborhood.

Move-in gift

Complimentary Soulcyle bike

Button

Alliance Homes

47 Riverside Terrace, New York

Design your own hospitality experiences

Move-in gifts, Rent Day bonuses, renewal incentives, and more.

Alliance Homes Membership

Total Memebers 1'820

$ 50 Bilt Cash

Every month

Exclusive rooftop access

Once a Week

Earn fitness credits

All year

Alliance Homes Membership

Total Memebers 1'820

$ 50 Bilt Cash

Every month

Exclusive rooftop access

Once a Week

Earn fitness credits

All year

Alliance Homes Membership

Total Memebers 1'820

$ 50 Bilt Cash

Every month

Exclusive rooftop access

Once a Week

Earn fitness credits

All year

Create a branded membership

Your logo and brand identity embedded across every resident touchpoint.

Design your experience

Book a demo

Design your experience

Book a demo

Design the perfect hospitality experience at every stage

Deliver hospitality-driven services that attract, engage, and retain residents from discovery to renewal – all managed by our 24/7 Concierge.

Leasing Services

Win over new prospects

Guide prospects through their application, tour schedule, and lease signings while creating connection to the neighborhood through our leasing services.

Move-In Services

Create a move-in they’ll remember

Transform move-in from a logistical process into a curated hospitality arrival with our move-in services, featuring move-in checklists, welcome home gifts and more.

Resident Services

Turn the resident experience into retention

Blend operational support with ongoing hospitality from home management to community events and Neighborhood Benefits through our resident services.

Renewal Services

Drive retention through rewards

Proactively engage residents to retain them within your property or portfolio.

Hospitality designed to drive NOI

Bilt consolidates the tools you're already paying for into one platform — eliminating the cost and complexity of managing multiple apps.

Reduce Spend

Lower CAC via marketplace demand

Average 20% in concession costs

Replace concessions with lower-cost incentives

Lower costs

Reduce Spend

Lower CAC via marketplace demand

Average 20% in concession costs

Replace concessions with lower-cost incentives

Lower costs

Reduce Spend

Lower CAC via marketplace demand

Average 20% in concession costs

Replace concessions with lower-cost incentives

Lower costs

Increase Revenue

Drive more leases

Monetize memberships

Earn revenue on neighborhood spend

Unlock revenue

Increase Revenue

Drive more leases

Monetize memberships

Earn revenue on neighborhood spend

Unlock revenue

Increase Revenue

Drive more leases

Monetize memberships

Earn revenue on neighborhood spend

Unlock revenue

Drive Retention

Boost early renewal rates

Offer personalized incentives

Surface your homes to vacating residents

Maximize renewals

Drive Retention

Boost early renewal rates

Offer personalized incentives

Surface your homes to vacating residents

Maximize renewals

Drive Retention

Boost early renewal rates

Offer personalized incentives

Surface your homes to vacating residents

Maximize renewals

Stats

Our Impact

The numbers behind Bilt's hospitality platform.

$100B

in payments processed

$300M+

in resident value delivered

6M+

Bilt Members

45K+

merchant partners — dining, fitness, pharmacy, rideshare

Up to 3x more on-time payments, as reported by Bilt Alliance partners

12%

up to 12% decrease in delinquency as confirmed by Bilt Alliance partners

Stats

Our Impact

The numbers behind Bilt's hospitality platform.

$100B

in payments processed

$300M+

in resident value delivered

6M+

Bilt Members

45K+

merchant partners — dining, fitness, pharmacy, rideshare

Up to 3x more on-time payments, as reported by Bilt Alliance partners

12%

up to 12% decrease in delinquency as confirmed by Bilt Alliance partners

Stats

Our Impact

The numbers behind Bilt's hospitality platform.

$100B

in payments processed

$300M+

in resident value delivered

6M+

Bilt Members

45K+

merchant partners — dining, fitness, pharmacy, rideshare

Up to 3x more on-time payments, as reported by Bilt Alliance partners

12%

up to 12% decrease in delinquency as confirmed by Bilt Alliance partners

Stats

Our Impact

The numbers behind Bilt's hospitality platform.

$100B

in payments processed

$300M+

in resident value delivered

6M+

Bilt Members

45K+

merchant partners — dining, fitness, pharmacy, rideshare

Up to 3x more on-time payments, as reported by Bilt Alliance partners

12%

up to 12% decrease in delinquency as confirmed by Bilt Alliance partners

Proven Across Leading Portfolios

Trusted by the industry's best.

Bilt powers 1-in-4 apartment buildings across the U.S.

Our partnership with Bilt is an exciting way to offer Camden residents a valuable rewards program along with credit-building benefits.
Laurie Baker
Executive Vice President – Chief Operating Officer
Bilt is a crucial piece of our strategy to create lasting relationships with our renters throughout their rental lifetime.
Andrew Livingstone
COO
We've seen a notable increase on-time rent payments since residents began earning points. We've even used Bilt to incentivize early payments and other actions beneficial to the building.
Ioanna Zacharopoulou
Head of Resident Experience
Bilt has supported our commitment to creating memorable experiences by providing a modern payment platform with top-tier rewards for our residents. The points that our residents now earn on their rent payments and neighborhood spend through
Chris Schmidt
EVP, Related Companies
Bilt has been instrumental in driving our transition to digital payments, resulting in nearly 100% online payments—a significant milestone for Thrive Communities. This not only makes rent payments easier for our residents but also enhances.
Paul Edgeman
SVP – Marketing

Proven Across Leading Portfolios

Trusted by the industry's best.

Bilt powers 1-in-4 apartment buildings across the U.S.

Our partnership with Bilt is an exciting way to offer Camden residents a valuable rewards program along with credit-building benefits.
Laurie Baker
Executive Vice President – Chief Operating Officer
Bilt is a crucial piece of our strategy to create lasting relationships with our renters throughout their rental lifetime.
Andrew Livingstone
COO
We've seen a notable increase on-time rent payments since residents began earning points. We've even used Bilt to incentivize early payments and other actions beneficial to the building.
Ioanna Zacharopoulou
Head of Resident Experience
Bilt has supported our commitment to creating memorable experiences by providing a modern payment platform with top-tier rewards for our residents. The points that our residents now earn on their rent payments and neighborhood spend through
Chris Schmidt
EVP, Related Companies
Bilt has been instrumental in driving our transition to digital payments, resulting in nearly 100% online payments—a significant milestone for Thrive Communities. This not only makes rent payments easier for our residents but also enhances.
Paul Edgeman
SVP – Marketing

Proven Across Leading Portfolios

Trusted by the industry's best.

Bilt powers 1-in-4 apartment buildings across the U.S.

Our partnership with Bilt is an exciting way to offer Camden residents a valuable rewards program along with credit-building benefits.
Laurie Baker
Executive Vice President – Chief Operating Officer
Bilt is a crucial piece of our strategy to create lasting relationships with our renters throughout their rental lifetime.
Andrew Livingstone
COO
We've seen a notable increase on-time rent payments since residents began earning points. We've even used Bilt to incentivize early payments and other actions beneficial to the building.
Ioanna Zacharopoulou
Head of Resident Experience
Bilt has supported our commitment to creating memorable experiences by providing a modern payment platform with top-tier rewards for our residents. The points that our residents now earn on their rent payments and neighborhood spend through
Chris Schmidt
EVP, Related Companies
Bilt has been instrumental in driving our transition to digital payments, resulting in nearly 100% online payments—a significant milestone for Thrive Communities. This not only makes rent payments easier for our residents but also enhances.
Paul Edgeman
SVP – Marketing

Proven Across Leading Portfolios

Trusted by the industry's best.

Bilt powers 1-in-4 apartment buildings across the U.S.

Our partnership with Bilt is an exciting way to offer Camden residents a valuable rewards program along with credit-building benefits.
Laurie Baker
Executive Vice President – Chief Operating Officer
Bilt is a crucial piece of our strategy to create lasting relationships with our renters throughout their rental lifetime.
Andrew Livingstone
COO
We've seen a notable increase on-time rent payments since residents began earning points. We've even used Bilt to incentivize early payments and other actions beneficial to the building.
Ioanna Zacharopoulou
Head of Resident Experience
Bilt has supported our commitment to creating memorable experiences by providing a modern payment platform with top-tier rewards for our residents. The points that our residents now earn on their rent payments and neighborhood spend through
Chris Schmidt
EVP, Related Companies
Bilt has been instrumental in driving our transition to digital payments, resulting in nearly 100% online payments—a significant milestone for Thrive Communities. This not only makes rent payments easier for our residents but also enhances.
Paul Edgeman
SVP – Marketing

The Bilt Network

Join the Bilt Alliance

The nation's largest residential commerce network, connecting your properties to 6M+ members and 45,000+ merchant partners through one intuitive interface.